Learning to spot social engineering scams is one of the most important steps you can take to protect you and your accounts with Firefighters Credit Union.

• Social engineering happens when criminals try to trick you into giving up personal information, account access, or money by pretending to be someone you trust.
• These scams often look legitimate—an urgent text about a “locked account,” a phone call claiming to be from the credit union, or an email asking you to verify personal details.
• Attackers rely on pressure, fear, and urgency to get you to act quickly before you have time to think.

At Firefighters Credit Union, your safety is our priority. If you receive a suspicious message or call, hang up or delete it and contact us directly using the number on our website or your card. Taking a moment to pause and verify can stop a scam in its tracks. You can strengthen your defenses by learning how to recognize common tactics such as phishing emails, vishing calls, and smishing texts.We encourage all members to stay informed, trust their instincts, and reach out whenever something feels off.

Together, we can keep your accounts secure and ensure your financial well‑being remains protected. If you suspect you are being targeted by a social engineering scam, don’t hesitate to reach out to Firefighters Credit Union immediately. Our team is here to help protect you and your accounts.