Our upcoming technology upgrade, scheduled to occur on Friday, November 1st (it will take the entire weekend to complete), will impact our members and the service they receive. This article answers questions members have about the upgrade and provides information about how members can best prepare for the upgrade.
Why is the Credit Union closed on Friday, November 1st?
This upgrade affects everything we do. We are upgrading our hardware (servers, computers, etc.) and our software. It affects every service we provide to members. An upgrade this complex requires two things: 1) the upgrade occur immediately after a month has ended, and 2) three full days to implement all the changes before we can begin serving members again.
We realize closing the Credit Union for a day - especially a Friday - is an inconvenience to our members. We chose November 1sts as our conversion date so the Credit Union will only need to be closed for one business day.
Are member account numbers changing? Are suffixes changing?
No, member account numbers are not changing.
Yes, suffixes are changing. While having single digit letter suffixes has been convenient for members, it has created many limitations for us in how we serve our members. The new software system we will be using removes these limitations and allows us greater flexibility in how to meet the needs of our members.
Will my direct deposit on Friday, November 1st? What about other transactions?
Yes, your direct deposits scheduled for Friday, November 1st will post to your account. In some cases, we may be able to deposit your paycheck a day early. For transactions that post to your account on or after November 1st, you will be able to see these transactions in your history after we open on Monday, November 4th.
Will my debit card work during the upgrade? What about my credit card?
We are taking every step possible to ensure that your debit and credit cards work while we upgrade our systems. We fully expect that you will be able to make purchases using your cards without any problems. As a precaution, however, we recommend that you have an alternative payment method in case our card processing systems have a temporary outage during our upgrade.
Can I access my account using Shared Branching on Friday, November 1st? or Saturday, November 2nd?
Unfortunately, no, members will not be able to access their accounts during our upgrade. Beginning Thursday, October 31st at 4:00 p.m. Mountain Time, access to Shared Branching will be unavailable until we open on Monday, November 4th at 8:30 a.m.
Will my online banking login and password be the same after the upgrade?
The Virtual Branch login and password for members will not remain the same for the new online banking service. Once we open on Monday, November 4th at 8:30 a.m. members will be able to enroll in the new online banking service.
Will I continue to use the same mobile app?
The TouchBanking app will be discontinued on Thursday, October 31st at 4:00 p.m. Beginning on Monday, November 4th, members will be able to download the Firefighters Credit Union mobile banking app. After a member has enrolled in the online banking service, the member will use the same login and password to access their account using the Firefighters Credit Union mobile banking app.